RETURN POLICY

Our focus is complete customer satisfaction. In the event, that there is an error in the services or product provided, we will refund the money, provided the reasons are genuine and proved after investigation. Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You may request a return within 30 days from order date., If you are not satisfied with your purchase, please contact us by phone, we’ll solve immediately, else you can proceed further to refund policy as mentioned here:

Our Policy for the cancellation and refund will be as follows:

  • Return Products If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you. To exchange/return the goods if he finds any manufacturing defect or the goods purchased is not useful for the purpose it was meant, within 30 days from the date of purchases, provided any seal/protection on the goods is kept unbroken.
  • General Returns Policy Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on ratrim.com Books are eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Return Exceptions

Items cannot be returned if they are opened.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 95099 45745 or email us at ratrimtirtha@gmail.com mentioning your Direct Seller ID. We will personally ensure that a brand new replacement is issued to you with no additional cost within 7 working days. Please make sure that the original product tag and packing is intact when you send us the product back. Return duration is 10 days apart from condition reserved herein above.
The following products shall not be eligible for return or replacement,
1. Any product that exhibits physical damage to the box or to the product after receiving from the delivery boy.
2. Any product that is returned without all original packaging including the retail box originally included with the product at the time of delivery.
3. Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number/Batch number.

*Term & Condition applied

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